Our Story
From Web technology & ITSM to cutting-edge AI.
BroadComms was founded on the philosophy that technology should be accessible, simple and transformative. Initially catering to residential users and local businesses where we built our reputation on the pillars of reliability, same-day services, 24/7 support and affordable pricing to include the residential and small business clients.
For almost a decade our clients’ needs grew, so did our solutions expanded beyond web development and computer services into a full-service consulting & managed service provider in cloud, AI and Data management.
Whether you are a local business seeking a reliable day-to-day IT services management and support solution or an enterprise seeking to explore cutting-edge AI integrations into their platforms, our team is made up of experts who are enthusiastic about helping your thrive in global markets.
Our Vision
Leveraging enterprise-grade AI to drive productivity and scalability across enterprises
Our vision is to redefine how business engage with customers, and archive innovation by harnessing the power of AI, hybrid cloud and emerging forms of technologies such as quantum computing to drive sustainability, scalability and competitiveness in an ever-evolving market.
In a hyperconnected world, businesses of all sizes, from local startups to multinational enterprises are struggle everyday to keep up with rising customer exceptions, rapid market shifts, and the complexity of scaling operations to minimize spending.
To experience growth, companies would juggle between increasing daily interactions, maintaining data accuracy and consistency, or ensuring seamless customer experiences, and organizations often face bottlenecks that hinder efficient growth and competitive advantage.
From customer service, sales and marketing AI assistants that save valuable time for both customers and businesses, to generative AI solutions that supercharge your marketing, HR and IT support in concert to free your staff from manual, repetitive tasks, reducing operation cost and maximizing revenue.
By harnessing the power of AI, automation and decentralized systems, BroadComms technologies empower businesses to make decisions that are backed by accurate data and deliver the personalized experience that customers expect in todays digital economy.
The Evolution
Cloud, Data and AI
BroadComms stands at the forefront of Conversational Intelligence, Generative AI, Cloud automation and Data management.
Strategic Partner
BroadComms partnered with IBM to harness the power of IBM technology, including the watsonx platform to develop and deploy smart AI assistants, virtual agents and automations that can radically transforms engagements across various business departments, particularly:
Our Mission
To provide reliable, effective and affordable IT consulting and managed services that empower both small and large enterprises with AI, automation and innovative solutions.
Why choose us?
BroadComms is your solutions partner in technology.
Technology mastery
Dedicated team of certified professionals who truly understand your technology pain points from cybersecurity, software development, data science and customer experience, giving you a perspective on every challenge.
Expert consulting
As an IBM partner in Data and AI, BroadComms is uniquely positioned to leverage advanced technologies such as watsonx Assistance and watson.ai Generative AI models to enhance customer services, simplify operations, drive innovation, and fuel growth.
Convenient and reliable
Wether you need chatbots or Conversational AI solutions, IT help desk support, cloud migration or data security we got your covered.
Responsive support
Our humble beginnings with residential users and small business support grounded us in excellence as a people-first service provider, even as we solve large-scale enterprise problems.
Frequently Asked Questions
Find quick answers to our Conversational AI solutions, how they can transform your business and why BroadComms is the right partner for your enterprise AI needs.
What is BroadComms specialized in, and how can it help my business?
BroadComms is an IT consulting and managed service provider of enterprise-grade conversational AI solutions. We leverage cutting-edge technologies like IBM watsonx Assistant, watsonx.ai generative AI models as well as your existing chatbots to streamline customer engagements, HR, marketing and IT support across enterprises. Our goal is to help companies of all sizes automate repetitive task, improve user experience, and ultimately boost productive and drive revenue.
What exactly is Conversational AI and why do I need it?
Conversational AI refers to AI assistant and virtual agents or chatbots that can understand and respond to your questions in natural languages such as English, French and Spanish. You can integrate Conversational AI it into your customer service to provide your customers with quick, accurate responses 24/7 through personalized, real-time engagements and free up your employees to focus on complex task by automating, simple, routine or repetitive tasks.
How does IBM watsonx Assistant differ from other AI platforms like ChatGPT?
IBM watsonx Assistant leverages cutting-edge Generative AI models to analyze and understand complex language inputs. Unlike general large language models like ChatGPT, watsonx Assistant is highly customized and can be personalized to your unique enterprise scenario for more accurate responses and engagements. In addition it can easily integrate into various business systems and channels to handle huge volumes of interactions simultaneously.
In what ways can Conversational AI improve my customer service?
AI-powered Assistants and virtual live agents can handle simple customer inquiries quickly with the ability to escalate to a human if there are any complexities, freeing up your human agents to focus on addressing more complex issues. Thereby, reducing wait times leading to a higher rate of customer satisfaction. Furthermore, watsonx Assistant can be fine tuned to provide consistent accurate information, lowering error rate to ensure customer get the help they need at anytime.
How can conversational AI help with my internal HR and IT support?
AI-driven assistants and virtual agents can be trained to handle your FAQs, streamline employee onboarding and automate routine requests letting your HR team to focus on strategic initiatives. As well offers real-time troubleshooting, automated ticked resolution and proactive incident management that help to reduce operational downtime and lighten the load on your staff to focus on doing what they do best.
Does BroadComms offer solutions for sales and marketing teams?
BroadComms deploys Enterprise-grade AI solutions designed to accelerate productivity across departments including AI marketing assistants and virtual agents to drive higher engagements, capture leads through interactive funnels and provide real-time responses that boost customer satisfaction and drive conversions.
Are there real-world enterprise success stories that show AI in action?
On our homepage, you will see case studies that highlight how AI drives measurable results across industries, like how Camping World was able to achieve a 40% increase in customer engagement and 33% boost in agent productivity by using IBM watsonx Assistant. And also about how Vodafone was able to leverage AI virtual agents to test and refine customer conversations in minutes instead of hours.
Will these AI solutions integrate with my existing system such as CRM and CMS?
Our conversational AI solutions, particularly those built on the IBM watsonx technology are highly adaptable and can integrate with many popular CRM platforms, content management systems and various enterprise software through APIs and out of the box connectors.
Is my data secure when using these Conversational AI solutions?
Our enterprise-grade AI solutions are backed by IBM’s enterprise-grade infrastructure where data security and privacy are paramount. We implement robust security frameworks and ensure best practices. Your data remains protected through encryption, access controls and compliance with industry standards.
How do I get started or schedule a live demo?
Simply click the “Request Live Demo” on our homepage or “Schedule Quick Call” to connect with our team. We will discuss your business needs, walk you through the capabilities of IBM watsonx AI platform and tailor a custom solution that delivers the highest impact for your organization.
Let’s get you started!
Are you looking to transform your business with cutting edge AI, streamline operations with automation or train your staff on the latest technologies? BroadComms is here to make it happen. Simply schedule a quick strategy call today with one of our expert consultants or request a live demonstration to see how you can utilize AI to unlock new possibilities to stay ahead of the curve, no matter the size or scope of your operations.