Privacy Policy

1. Introduction

BroadComms ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website broadcomms.net, use our services, or interact with us.

2. Information We Collect

2.1 Information You Provide

• Contact information (name, email address, phone number, company name)
• Consultation booking details (preferred topics, meeting preferences)
• Lead form submissions (job title, interests, messages)
• Account registration data (email, password)
• Communications with us (chat messages, emails, support requests)

2.2 Information Collected Automatically

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, referral source)
• Cookies and tracking technologies (see our Cookie Policy)
• Analytics data (Google Analytics)

3. How We Use Your Information

• Provide, maintain, and improve our services
• Respond to inquiries and schedule consultations
• Send relevant communications about our services
• Analyze website usage to improve user experience
• Detect and prevent fraud or security incidents
• Comply with legal obligations

4. AI-Specific Data Practices

Our website uses AI-powered features including chatbot assistance and lead analysis. When you interact with these features:

• Chat conversations may be processed by third-party AI providers (Google Gemini, IBM watsonx, etc.)
• We do not use your personal data to train AI models
• AI-processed data is subject to the same security standards as all other data
• You can request deletion of all AI interaction data

5. Data Sharing & Third Parties

We do not sell your personal information. We may share data with:

• Service providers (hosting, analytics, email delivery)
• AI providers (for AI-powered features, under data processing agreements)
• Legal authorities (when required by law)

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3) and at rest, access controls, regular security audits, and incident response procedures.

7. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, or as required by law. Lead data is retained for 24 months after last interaction unless you request earlier deletion.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Data portability
• Withdraw consent at any time

9. GDPR & International Transfers

For EU/EEA residents: We process data under legitimate interests or consent. International data transfers are protected by Standard Contractual Clauses. Our AI providers that process EU data maintain appropriate safeguards.