CX Miner
Customer Feedback Management and Intelligence Platform
Transform the tsunami of online reviews, comments, and support tickets into strategic, actionable insights with enterprise-grade AI precision. Guaranteed 40% cost reduction with 3x faster implementation and 99.9% compliance.
CX Miner Dashboard
LiveSentiment Score
+0.74
Response Time
2.3 min
Top Themes Today
Service Quality Pricing DeliveryComprehensive Feature Set
Enterprise-grade capabilities designed to transform customer feedback into strategic business intelligence
Multi-Channel Feedback Ingestion
Seamless data collection from all major platforms
Connect to 15+ feedback platforms with pre-built connectors. Our intelligent data normalization engine processes diverse formats into a unified schema for immediate analysis.
Connected Platforms
- Google Reviews
- Trustpilot
- Yelp
- App Stores
- CSV Upload
- REST API
AI-Powered Sentiment Analysis
Enterprise-grade IBM Granite intelligence
Advanced natural language processing using IBM Granite 3.3 8B with RAG-based contextual accuracy delivers precise sentiment and business impact scoring.
Analysis Capabilities
Intelligent Action Queue
AI-driven prioritization and workflow automation
Smart prioritization engine ranks feedback by urgency, sentiment intensity, and business impact. AI generates contextually appropriate responses while maintaining brand consistency.
Automation Features
- Smart Prioritization
- One-click Workflows
- AI Response Generation
- Auto Escalation
- Brand Tone Matching
Dynamic Theme Clustering
Predictive trend analysis and pattern recognition
Machine learning algorithms automatically discover emerging topics and trends. Visual heatmaps and time series analysis reveal customer sentiment patterns and momentum shifts.
Analytics Dashboard
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