Privacy Policy

1. Company Information & Contact

2. Information We Collect

2.1 Personal Information You Provide

2.2 Automatically Collected Information

2.3 Enterprise Client Data

3. How We Use Your Information

3.1 Service Delivery & Support

• Providing AI consulting and implementation services
• Delivering technical support and troubleshooting
• Customizing IBM watsonx solutions for your business
• Monitoring system performance and optimization
• Providing training and documentation

3.2 Business Operations

• Processing service requests and project management
• Billing, invoicing, and financial administration
• Legal compliance and regulatory reporting
• Quality assurance and service improvement
• Business analytics and performance measurement

3.3 Communication & Marketing

• Sending service updates and technical notifications
• Providing industry insights and thought leadership content
• Marketing communications (with explicit consent)
• Event invitations and webinar notifications
• Customer satisfaction surveys and feedback requests

4. Information Sharing & Disclosure

4.1 IBM Partnership Data Sharing

4.2 Authorized Third-Party Service Providers

• Cloud Infrastructure Providers: For hosting and data processing
• Analytics Platforms: For website performance and user experience
• Communication Tools: For email delivery and customer support
• Security Services: For threat detection and prevention
• Professional Services: Legal, accounting, and business consulting

4.3 Legal & Regulatory Disclosure

• Compliance with court orders and legal subpoenas
• Regulatory reporting requirements
• Law enforcement cooperation when legally required
• Protection of our legal rights and business interests
• Investigation of potential fraud or security incidents

5. Data Security & Protection Measures

5.1 Technical Safeguards

• Encryption: AES-256 encryption for data at rest and TLS 1.3 for data in transit
• Access Controls: Multi-factor authentication and role-based access permissions
• Network Security: Firewalls, intrusion detection, and security monitoring
• Regular Audits: Security assessments and vulnerability testing
• Backup & Recovery: Secure data backup and disaster recovery procedures

5.2 Administrative Safeguards

• Employee security training and background checks
• Data governance policies and procedures
• Incident response and breach notification protocols
• Regular security policy reviews and updates
• Third-party vendor security assessments

6. Your Privacy Rights

6.1 How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 15. We will respond to your request within 30 days.

7. Cookies & Tracking Technologies

7.1 Types of Cookies We Use

7.2 Cookie Management

You can control cookie preferences through your browser settings or our cookie consent banner. Note that disabling certain cookies may affect website functionality.

8. Data Retention & Deletion

8.1 Retention Periods

• Contact Information: Retained for 7 years after last contact
• Service Records: Retained for 10 years for warranty and support purposes
• Financial Records: Retained for 7 years as required by law
• Website Analytics: Aggregated data retained for 3 years
• Marketing Communications: Until unsubscribed or 2 years of inactivity

8.2 Secure Deletion

When data retention periods expire or deletion is requested, we use secure deletion methods that make data recovery impossible.

9. International Data Transfers

As a Canadian company with potential international clients and cloud service providers, we may transfer data internationally. All transfers are protected by:

• Standard Contractual Clauses (SCCs) approved by regulatory authorities
• Adequacy decisions for data transfers to approved countries
• Binding Corporate Rules for multinational client implementations
• Certification schemes and codes of conduct

10. Regulatory Compliance

10.1 Canadian Privacy Laws

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Provincial privacy legislation where applicable
• Canadian Anti-Spam Legislation (CASL)

10.2 International Regulations

• GDPR: Full compliance for EU clients and data subjects
• CCPA/CPRA: California privacy rights for applicable users
• LGPD: Brazilian data protection compliance
• Sector-Specific: HIPAA, SOX, PCI-DSS as applicable to client industries

11. AI & Machine Learning Data Processing

11.1 Training Data Handling

• All training data is anonymized and aggregated where possible
• Client data used for model training requires explicit consent
• Data minimization principles applied to AI model development
• Regular bias testing and fairness assessments
• Transparent AI decision-making processes

11.2 IBM watsonx Integration

When implementing IBM watsonx solutions, data processing follows IBM's enterprise-grade privacy and security standards, with additional protections for sensitive business data.

12. Third-Party Services & Integrations

12.1 Service Provider Due Diligence

All third-party service providers undergo security and privacy assessments before integration, including:

• Data processing agreements and privacy terms
• Security certifications and compliance status
• Regular audits and performance reviews
• Incident response and breach notification procedures

12.2 Client System Integrations

When integrating with client systems, we follow client data governance policies and implement additional safeguards as required by enterprise security standards.

13. Children's Privacy

Our services are designed for business and enterprise use. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately for removal.

14. Policy Updates & Notifications

14.1 Update Process

• Material changes will be communicated via email to registered users
• Website banner notifications for significant updates
• 30-day notice period for major changes affecting rights
• Version history maintained for transparency

14.2 Continuing Use

Continued use of our services after policy updates constitutes acceptance of the new terms. Users who disagree with changes may request data deletion and service termination.